We dispatch all orders (within Great Britain) using an overnight courier service*. However due to the seasonal volumes we are unable to guarantee a next day delivery service.
We aim to deliver all orders in 5 working days. To enable us to achieve this we will require all engraving information within 48 hours after the order date. We hold huge stocks, but on occasion some items will be out of stock which may delay delivery. If this is the case you will be notified immediately. Please note during busy periods some basic self-assembly may be required.
Standard / Express delivery methods do not include delivery on weekends. If your preferred delivery date is a weekend or public holiday, delivery will be the next working day.
We aim to deliver all express delivery orders in 3 working days. To enable us to achieve this we require all engraving details within 12 hours of the order being completed online. We hold huge stocks, but on occasion, some items will be out of stock which may delay delivery. If this is the case you will be notified immediately. Please note during busy periods some basic self-assembly may be required.
Our express service is also available for collections for local customers. Please make us aware you would like to collect by adding details in ‘delivery notes’ when selecting our express service.
If you’re not in a rush for your order, consider using our tracked Royal Mail delivery service. We strive to complete deliveries within 5 working days, and this option comes at a more budget-friendly price at £3.99.
With our next working day delivery offer, when orders are placed before 12 noon for qualifying products, we guarantee to dispatch your order in time for next working day delivery. However, we cannot 100% guarantee that the courier companies will not be unexpectedly delayed and we cannot be liable for any delays caused by courier companies.
We will use Fedex or DPD to deliver your awards to you. Both these carriers have online tracking systems which allow us to track your parcel every step of the way. Both will require someone to be in at the delivery address and will require a signature to confirm receipt. All deliveries are made between Monday and Friday between 8am – 5pm. You will be left a card by the carrier company if you are not in to take the delivery. This card will give you details on how you can re arrange the delivery or where you can collect the parcel from.
Morning and Saturday deliveries are available on special request but will be liable to a surcharge. To arrange a morning delivery or Saturday delivery please call 01622 738711 or email [email protected] before placing your order.
All the delivery information above is only applicable on orders placed through our website, orders placed outside of the website may incur different delivery charges.
*Some postcode areas will incur a delivery surcharge due to their location. Overnight service is not available in some areas. We will contact you if either of these details affect your order. Free delivery service is applicable to orders over £90 placed on the website only. Some postcode areas will not be eligible for free delivery or next day delivery. Other orders may be eligible for free delivery when payment is made in advance and agreed with our sales team.