Due to the COVID-19 outbreak, we will not be despatching any new orders until further notice.
We are expecting this closure to be only temporary, but the welfare and safety of our staff and customers is our number one priority at this time.
For any enquiries please email email@example.com
We dispatch all orders (within Great Britain) using an overnight courier service*. However due to the seasonal volumes we are unable to guarantee a next day delivery service.
We aim to deliver all orders in 5-7 working days. To enable us to achieve this we will require all engraving information within 48 hours after the order date. We hold huge stocks, but on occasion some items will be out of stock which may delay delivery. If this is the case you will be notified immediately. Please note during busy periods some basic self-assembly may be required.
We aim to deliver all express delivery orders in 3 to 5 working days. To enable us to achieve this we require all engraving details within 12 hours of the order being completed online. We hold huge stocks, but on occasion, some items will be out of stock which may delay delivery. If this is the case you will be notified immediately. Please note during busy periods some basic self-assembly may be required.
If you are having your trophies delivered on our European delivery service please note that the price quoted is based on your order fitting into 1 x 10kg box. If your trophies need us to use additional boxes or a pallet we will contact you to discuss delivery methods.
Delivery times vary depending on the country you are in but we aim for you to receive your order within 15 working days. If your order is more urgent than this then please email us as we can discuss using an express delivery service.
Please note that all Duties & Charges are payable to the recipient of the awards. These charges will not be paid by Aford Awards.
We will use Fedex or DPD to deliver your awards to you. Both these carriers have online tracking systems which allow us to track your parcel every step of the way. Both will require someone to be in at the delivery address and will require a signature to confirm receipt. All deliveries are made between Monday and Friday between 8am – 5pm. You will be left a card by the carrier company if you are not in to take the delivery. This card will give you details on how you can re arrange the delivery or where you can collect the parcel from.
Morning and Saturday deliveries are available on special request but will be liable to a surcharge. To arrange a morning delivery or Saturday delivery please call 01622 738711 or email firstname.lastname@example.org before placing your order.
All the delivery information above is only applicable on orders placed through our website, orders placed outside of the website may incur different delivery charges.
*Some postcode areas will incur a delivery surcharge due to their location. Overnight service is not available in some areas. We will contact you if either of these details affect your order.