Please note that due to our annual stock take & Christmas break, the last order despatch date for 2017 will be Tuesday 19th December. The office will be open until Friday 23rd December until Midday to deal with any enquiries. Orders placed from Saturday 16th will not be despatched until the New Year. Please call our offices on 01622 738711 to confirm your delivery date. We would like to take this opportunity to wish all of our customers a very Merry Christmas & a Happy New Year.
We dispatch all orders (within Great Britain) using an overnight courier service. However due to the seasonal volumes we are unable to guarantee a next day delivery service.
Delivery is FREE on all Giftware to main land UK (EXCLUDING GLASSWARE)
We aim to deliver all orders in 4-6 working days. To enable us to achieve this we will require all engraving information within 48 hours after the order date. We hold huge stocks, but on occasion some items will be out of stock which may delay delivery. If this is the case you will be notified immediately. Please note during busy periods some basic self-assembly may be required.
We aim to deliver all express delivery orders in 3 to 5 working days. To enable us to achieve this we require all engraving details within 12 hours of the order being completed online. We hold huge stocks, but on occasion, some items will be out of stock which may delay delivery. If this is the case you will be notified immediately. Please note during busy periods some basic self-assembly may be required.
If you are having your trophies delivered on our European delivery service please note that the price quoted is based on your order fitting into 1 x 10kg box. If your trophies need us to use additional boxes or a pallet we will contact you to discuss delivery methods.
Delivery times vary depending on the country you are in but we aim for you to receive your order within 15 working days. If your order is more urgent than this then please email us as we can discuss using an express delivery service.
Please note that all Duties & Charges are payable to the recipient of the awards. These charges will not be paid by Aford Awards.
We will use Fedex or DPD to deliver your awards to you. Both these carriers have online tracking systems which allow us to track your parcel every step of the way. Both will require someone to be in at the delivery address and will require a signature to confirm receipt. All deliveries are made between Monday and Friday between 8am – 5pm. You will be left a card by the carrier company if you are not in to take the delivery. This card will give you details on how you can re arrange the delivery or where you can collect the parcel from.
Morning and Saturday deliveries are available on special request but will be liable to a surcharge. To arrange a morning delivery or Saturday delivery please call 01622 738711 or email email@example.com before placing your order.
All the delivery information above is only applicable on orders placed through our website, orders placed outside of the website may incur different delivery charges.