Returns Policy

Returns Policy

Aford Awards Ltd must be notified by e-mail of any damaged deliveries or missing items within 48 hours of the delivery date, otherwise responsibility cannot be accepted for credit or replacement. Goods that have been engraved by Aford Awards Ltd, at the customer's request cannot be cancelled. All cancelled goods are returned at the customer's cost and we recommend that you use a recorded delivery service.

Please notify us by email when you will be returning the goods. All returned goods should be delivered to our main address, Aford Awards Ltd, Bearsted Green Business Centre, Bearsted, Maidstone, Kent, ME14 4DF.

Your account will be refunded within 30 days of receiving the goods, but if the products are returned and are not in a condition where they can be resold we will not be able to refund.

All problems with your order should be reported to us within 48 hours of receipt.

All returns should be made to us by recorded delivery.

Any broken or damaged trophies must be reported within 48 hours. We assure you that all trophies leave us in perfect condition.

We cannot accept returns of any trophies that have been directly engraved upon in accordance with your instructions for any reason other than they arrived damaged.

We cannot accept liability for spelling mistakes or other errors if the engraving is in accordance with your instructions.

Any refunds can take up to 21 days to process.

We will take any reasonable steps to make your order perfect.