The delivery costs for the UK mainland are as follows: Our delivery charge for orders up to £90 is £7.95. (excludes Scottish Highlands, Northern Ireland & IOW) Free delivery will apply to orders over £90 if delivered to a single UK mainland address. (excludes Scottish Highlands, Northern Ireland & IOW) Free Delivery is applicable only for orders placed via the website, at the prices quoted on the website and paid for via the website at the time ordering. Customs policies vary from country to country. All applicable fees, taxes and duties are customer's responsibility.
The customer has the right to return an order within 14 days of receipt. All goods must be returned in the same condition as they were received. Goods that have been engraved by Aford Awards Ltd or special order items which have been manufactured especially for a customer cannot be cancelled. All cancelled goods are returned at the customer's cost and we would recommend that you use a recorded delivery service.
Please notify us by email when you will be returning the goods. All returned goods should be delivered to our main address, Aford Awards Ltd, Grange House, Bearsted Green Business Centre, Bearsted, Maidstone, Kent, ME14 4DZ.
Your account will be refunded within 14 days of receiving the goods, but if the products are returned and are not in a condition where they can be re sold we will not be able to refund.
The customer has the right to return an order within 14 days of receipt. Aford Awards Ltd must be notified by e-mail of any damaged deliveries and missing as soon as possible, otherwise responsibility cannot be accepted for credit or replacement. Goods that have been engraved by Aford Awards Ltd, at the customer's request cannot be cancelled. All cancelled goods are returned at the customer's cost and we recommend that you use a recorded delivery service.
Please notify us by email when you will be returning the goods. All returned goods should be delivered to our main address, Aford Awards Ltd, Grange House, Bearsted Green Business Centre, Bearsted, Maidstone, Kent, ME14 4DZ.
Your account will be refunded within 14 days of receiving the goods, but if the products are returned and are not in a condition where they can be re sold we will not be able to refund.
If you decide you no longer need your goods they can be returned up to 14 days from the delivery date. This is only permitted if the items have not been engraved and are in resaleable condition. All returned items will be subject to a 20% restocking charge.
We will supply a proof for your approval free of charge. If required, you can amend your proof twice, free of charge. Any additional amends thereafter will be charged at £9.99 incl. VAT each. Payment must be received before your goods are despatched. Any artwork/ proofing errors on our part will not be chargeable.
We will email your artwork proof before production begins. Please respond to your proof within 24 hours upon receipt. Proofs that are not approved/responded to in writing within 24 hours may incur a delay to your delivery date. If your order has a time critical delivery deadline, please ensure you communicate in your email response, and we will endeavour to achieve this for you.
Approval of the artwork proof is your final acceptance to proceed. Aford Awards will not be responsible for costs related to incorrect engraving or printing. The customer will be liable for all costs, including product, delivery and engraving or printing.
Orders cancelled after a proof has been submitted will be charged at £9.99 incl. VAT to cover artwork costs.
No personal information that is given to us online and off line is sold, traded or given to any other company or party outside Aford Awards Ltd. All our customer information is gained by question forms as part of the buying process. All information received by us is used so we can give a higher level of customer service and process your order as efficiently and as quickly as possible. Under the UK Data Protection Act 1984, we follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access.
If you wish to make a complaint about Aford Awards Ltd please email [email protected] and we will endeavour to respond within 24 hours. If you have any issue with any order which is urgent please call 01622 738711 during office hours.
Our office hours are 8.30am - 5pm Monday - Friday.
If you select to pay on account we must receive payment either before despatch or within 30 days of the invoice date if you open a credit account with us. Any payment not made within our strict 30 day credit agreement will be liable to a 5% monthly charge on the total of the outstanding invoice.
These Terms and Conditions do not affect any of your statutory rights.