Terms and Conditions

Terms & Conditions

  1. All our sizes are approximate.
  2. Aford Awards Ltd make every effort to ensure that your goods arrive with you within the specified delivery times by using our very reliable courier company's. However we can't take responsibility for late or failed deliveries arising from incorrect delivery details supplied by the customer. All deliveries must be signed for by the customer or by a person acting on behalf of the customer. All deliveries are made during normal business hours Monday to Friday. If there is no one at the delivery address during those hours a card will be left and this may delay the delivery of your order.
  3. We have one collection a day by our couriers. Any additional orders to the same address may leave on a different consignment. To avoid extra delivery charges please try and order all required goods at the same time.
  4. On engraved goods no responsibility can be taken by Aford Awards Ltd for any mistakes made by the purchaser in ordering their awards.
  5. On engraved products choices of font and layout are at the discretion of our experienced engravers.
  6. All quotes sent to customers are valid for 30 days from date on quotation. 

Delivery Costs

The delivery costs for the UK mainland are as follows: Our delivery charge for orders up to £90 is £6.90. (excludes Scottish Highlands, Northern Ireland & IOW) Free delivery will apply to orders over £90 if delivered to a single UK mainland address. (excludes Scottish Highlands, Northern Ireland & IOW) Free Delivery is applicable only for orders placed via the website, at the prices quoted on the website and paid for via the website at the time ordering.

Cancellation Policy

The customer has the right to cancel an order within 48 hours from receiving it. All goods must be returned in the same condition as they were received. Goods that have been engraved by Aford Awards Ltd or special order items which have been manufactured especially for a customer cannot be cancelled. All cancelled goods are returned at the customer's cost and we would recommend that you use a recorded delivery service.

Please notify us by email when you will be returning the goods. All returned goods should be delivered to our main address, Aford Awards Ltd, Grange House, Bearsted Green Business Centre, Bearsted, Maidstone, Kent, ME14 4DZ.

Your account will be refunded within 30 days of receiving the goods, but if the products are returned and are not in a condition where they can be re sold we will not be able to refund.

Returns

Aford Awards Ltd must be notified by e-mail of any damaged deliveries and missing within 48 hours of the delivery date, otherwise responsibility cannot be accepted for credit or replacement. Goods that have been engraved by Aford Awards Ltd, at the customer's request cannot be cancelled. All cancelled goods are returned at the customer's cost and we recommend that you use a recorded delivery service.

Please notify us by email when you will be returning the goods. All returned goods should be delivered to our main address, Aford Awards Ltd, Grange House, Bearsted Green Business Centre, Bearsted, Maidstone, Kent, ME14 4DZ. 

Your account will be refunded within 30 days of receiving the goods, but if the products are returned and are not in a condition where they can be re sold we will not be able to refund.

If you decide you no longer need your goods they can be returned up to 28 days from the delivery date. This is only permitted if the items have not been engraved and are in resalable condition.

Privacy

No personal information that is given to us online and off line is sold, traded or given to any other company or party outside Aford Awards Ltd. All our customer information is gained by question forms as part of the buying process. All information received by us is used so we can give a higher level of customer service and process your order as efficiently and as quickly as possible. Under the UK Data Protection Act 1984, we follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access.

Complaints

If you wish to make a complaint about Aford Awards Ltd please email sales@afordawards.co.uk and we will endeavour to respond within 24 hours. If you have any issue with any order which is urgent please call 01622 738711 during office hours.

Customer Service

Our office hours are 8.30am - 5pm Monday - Friday.

Payment on account

If you select to pay on account we must receive payment either before despatch or within 30 days of the invoice date if you open a credit account with us. Any payment not made within our strict 30 day credit agreement will be liable to a 5% monthly charge on the total of the outstanding invoice.

Statutory Rights

These Terms and Conditions do not affect any of your statutory rights.