Sales & Enquiries 01622 738711
We dispatch all orders (within Great Britain) using an overnight courier service*. However due to the seasonal volumes we are unable to guarantee a next day delivery service.
We aim to deliver all orders in 5-7 working days. To enable us to achieve this we will require all engraving information within 48 hours after the order date. We hold huge stocks, but on occasion some items will be out of stock which may delay delivery. If this is the case you will be notified immediately. Please note during busy periods some basic self-assembly may be required.
We aim to deliver all express delivery orders in 3 to 5 working days. To enable us to achieve this we require all engraving details within 12 hours of the order being completed online. We hold huge stocks, but on occasion, some items will be out of stock which may delay delivery. If this is the case you will be notified immediately. Please note during busy periods some basic self-assembly may be required.
If you are having your trophies delivered on our European delivery service please note that the price quoted is based on your order fitting into 1 x 10kg box. If your trophies need us to use additional boxes or a pallet we will contact you to discuss delivery methods.
Delivery times vary depending on the country you are in but we aim for you to receive your order within 15 working days. If your order is more urgent than this then please email us as we can discuss using an express delivery service.
Customs policies vary from country to country. All applicable fees, taxes and duties are your responsibility.
We will use Fedex or DPD to deliver your awards to you. Both these carriers have online tracking systems which allow us to track your parcel every step of the way. Both will require someone to be in at the delivery address and will require a signature to confirm receipt. All deliveries are made between Monday and Friday between 8am – 5pm. You will be left a card by the carrier company if you are not in to take the delivery. This card will give you details on how you can re arrange the delivery or where you can collect the parcel from.
Morning and Saturday deliveries are available on special request but will be liable to a surcharge. To arrange a morning delivery or Saturday delivery please call 01622 738711 or email [email protected] before placing your order.
All the delivery information above is only applicable on orders placed through our website, orders placed outside of the website may incur different delivery charges.
*Some postcode areas will incur a delivery surcharge due to their location. Overnight service is not available in some areas. We will contact you if either of these details affect your order.
We offer FREE engraving/personalisation on all our Trophies, Cups, Glass & Crystal. All our prices include up to 50 characters free on all trophies and include free LOGO engraving and text on all our glass and crystal plaques and Tableware. Free LOGO engraving and text is also available on all our Nickel and Silver plated cup ranges.
Please note that depending on how busy we are at certain points of the year we may decide not to engrave your text and instead will print your engraving onto the plate. Reference to the below image, the top two plates are machine engraved, whereas the bottom two are sublimate printed. **If you wish to have your plate either physically engraved or printed then please specify this on the order notes at the checkout.**
Remember all trophies come with a free generic centre to match the sport the trophy is for. If you would like your trophies to come with your own club badge please visit our bespoke centres page.
How we engrave your awards:
Artwork requirements for glass and cup engraving
Please note that if you require a logo on any glass or crystal award we require your logo sent to us in a high resolution BLACK & WHITE jpeg via email. We cannot engrave coloured logo's onto glass or grey scaled images, they must be pure black and white. If you do not have artwork in this 'ready to go' format then we can re draw the artwork but there will be an additional charge.
Artwork Proofing
We will supply a proof for your approval free of charge. If required, you can amend your proof twice, free of charge. Any additional amends thereafter will be charged at £9.99 incl. VAT each. Payment must be received before your goods are despatched. Any artwork/ proofing errors on our part will not be chargeable.
We will email your artwork proof before production begins. Please respond to your proof within 24 hours upon receipt. Proofs that are not approved/responded to in writing within 24 hours may incur a delay to your delivery date. If your order has a time critical delivery deadline, please ensure you communicate in your email response, and we will endeavour to achieve this for you.
Approval of the artwork proof is your final acceptance to proceed. Aford Awards will not be responsible for costs related to incorrect engraving or printing. The customer will be liable for all costs, including product, delivery and engraving or printing.
Orders cancelled after a proof has been submitted will be charged at £9.99 incl. VAT to cover artwork costs.
We check our prices every day so we are confident we have the lowest prices anywhere in the Awards market. If however you do find one of our awards available for cheaper elsewhere please let us know by calling our office on 01622 738711 or by emailing us, telling us the product code and where you have seen it cheaper. We will then not only match the price, but we'll beat it by 5%.
Our Quantity Discounts Explained
We like to offer discounts in proportion to the quantity of products you buy and this is resembled in our quantity discounts. On the majority of our products if you order;
PLEASE NOTE If you are ordering more than 20 items which are not all the same product or your order is likely to be over £500 then please call us on 01622 738711 or email us and we can give you a special quote.
Remember all our prices include personalisation and FREE delivery if you spend over £90.
*Price match and Price beat guarantee only available for matching products with identical additions. Proof of a lower price will be required and the lower price needs to have been found within 7 days of the price match request.
Aford Awards are pleased to offer a range of personalised products for Next Working Day Delivery.
Providing the items in your basket are marked eligible for Next Working Day Delivery, and your order is placed before 12 noon, we will engrave and despatch your items for delivery the following working day. Please select the Next Working Day option for £14.99 at checkout. Aford will guarantee to despatch the order the same working day via DPD or FedEx but cannot be held liable for delivery delays that are out of our control.
Please click here to view our range of Next Day Delivery Trophies & Medals: https://www.afordawards.co.uk/next-day-delivery.html
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